You can turn off Auto-Renew in your Autodesk Account to ensure your renewal is sent to your Reseller.
Single User Subscription
- Sign in to your account.
- In Billing and Orders > Subscriptions and Contracts, select a product to open the subscription details.
- Scroll down to the Renewal Details section and click Turn Off for the Auto-Renew setting.
- Follow the instructions to complete the change.
- Note: If you’ve turned off auto-renew temporarily, you must turn it back on before the expiration date to renew.
Multi User Subscriptions
You can turn auto-renewal off for up to 100 subscriptions at once with the bulk auto-renewal feature.
- Sign in to your Autodesk account.
- Under Billings and Orders > Subscriptions and Contracts, use search or filter to generate a selected list of subscriptions.
- From the Actions menu, select Manage Auto-Renew.
- Choose to turn auto-renew off.
- Turn off auto-renew for all chosen subscriptions by selecting the checkbox at the top of the list.
- Select Continue and follow the on-screen instructions.